Returns & Exchanges

At CYCPLUS, we are committed to your cycling performance and offer a 30-day return policy for all unused products in their original packaging. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure you get back on the road as quickly as possible.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your CYCPLUS device, including all original accessories, manuals, and the charging cable, into its original box to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

4

Receive Your Refund

Once our technicians inspect the device and confirm it meets our return criteria, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing